Support

Support Options

Submit a Support Ticket

Support

We offer several ways of finding content and encourage exploring our knowledge base and engaging the community for support.

Knowledge Base

Find answers to frequently asked questions, helpful tips, and any other information we thought might be useful.

Report problems

Report problems with our form and have your problem entered into our ticket tracking system. We guarantee a response!

Track Tickets

Have a problem entered into our ticket tracking system? Track its progress, add comments and notes, or close resolved issues.

Debug Console

Close16 MBRequestSessionTimelineDatabase24Events16
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /support/, REDIRECT_SCRIPT_URI => https://www.plantingscience.o... Array(
REDIRECT_SCRIPT_URL => /support/,
REDIRECT_SCRIPT_URI => https://www.plantingscience.org/support/,
REDIRECT_nokeepalive => ,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => www.plantingscience.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support/,
SCRIPT_URI => https://www.plantingscience.org/support/,
nokeepalive => ,
HTTPS => on,
SSL_TLS_SNI => www.plantingscience.org,
HTTP_HOST => www.plantingscience.org,
HTTP_ACCEPT_ENCODING => x-gzip, gzip, deflate,
HTTP_USER_AGENT => CCBot/2.0 (http://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
PATH => /sbin:/bin:/usr/sbin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (CentOS),
SERVER_NAME => www.plantingscience.org,
SERVER_ADDR => 172.30.0.20,
SERVER_PORT => 443,
REMOTE_ADDR => 54.81.241.238,
DOCUMENT_ROOT => /var/www/hub,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/hub/index.php,
REMOTE_PORT => 37629,
REDIRECT_URL => /support/,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.0,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1493290501.495,
REQUEST_TIME => 1493290501
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid 83563fdcb6deb791d330c5c95b7a391a
tracker.ssid 83563fdcb6deb791d330c5c95b7a391a
tracker.rsid 83563fdcb6deb791d330c5c95b7a391a
securiy_code0 31dca
session.token 853d240a55c3c025ae9995174a09ca2e
  • site 0.042 seconds (+0.042); 8.50 MB (+8.500) - afterInitialise
  • site 0.064 seconds (+0.021); 10.50 MB (+2.000) - afterRoute
  • site 0.087 seconds (+0.023); 14.00 MB (+3.500) - afterDispatch
  • site 0.097 seconds (+0.010); 14.25 MB (+0.250) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.099 seconds (+0.002); 14.50 MB (+0.250) - afterRenderModule mod_custom (Hub Footer)
  • site 0.099 seconds (+0.000); 14.50 MB (0.000) - beforeRenderModule mod_collect (Collect)
  • site 0.101 seconds (+0.001); 14.50 MB (0.000) - afterRenderModule mod_collect (Collect)
  • site 0.101 seconds (+0.000); 14.50 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.104 seconds (+0.003); 14.50 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.104 seconds (+0.000); 14.50 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.120 seconds (+0.016); 14.75 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.120 seconds (+0.000); 14.75 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.121 seconds (+0.002); 15.00 MB (+0.250) - afterRenderModule mod_search (Search)
  • site 0.122 seconds (+0.000); 15.00 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.137 seconds (+0.015); 16.00 MB (+1.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.139 seconds (+0.002); 16.00 MB (0.000) - onAfterRender
  • site 0.141 seconds (+0.002); 16.00 MB (0.000) - sessionStore
16 MB

24 Queries Logged: 0.0078256130218506 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '3f02d595590502d9238b2ae3135d6d6f'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = '3f02d595590502d9238b2ae3135d6d6f'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '83563fdcb6deb791d330c5c95b7a391a'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '83563fdcb6deb791d330c5c95b7a391a'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('83563fdcb6deb791d330c5c95b7a391a','0','1493290501','54.81.241.238')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  16. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  17. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2017-04-27 10:55:01' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2017-04-27 10:55:01' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_collections'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  24. UPDATE `jos_session`
      SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1493290501;s:18:\"session.timer.last\";i:1493290501;s:17:\"session.timer.now\";i:1493290501;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"83563fdcb6deb791d330c5c95b7a391a\";s:12:\"tracker.ssid\";s:32:\"83563fdcb6deb791d330c5c95b7a391a\";s:12:\"tracker.rsid\";s:32:\"83563fdcb6deb791d330c5c95b7a391a\";s:13:\"securiy_code0\";s:5:\"31dca\";s:13:\"session.token\";s:32:\"853d240a55c3c025ae9995174a09ca2e\";}',`time` = '1493290501',`ip` = '54.81.241.238'
      WHERE `session_id` = '83563fdcb6deb791d330c5c95b7a391a'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:49
  • onGetModuleCaptcha Method plgSupportCaptcha::onGetModuleCaptcha /core/plugins/support/captcha/captcha.php:217
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45